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FAQ

FAQs for Company

Q1: RIC Package acts as a trading company or a factory?

A:As a factory.

Q2: How long time have you been in this industry?

RIC team have been in metal packaging over 10 years experience.

Q3: What is purpose of RIC Package company establishment?

A:“Responsibility,Integrity,Creativity”is the spirit of RIC team.

Customer first is the value of RIC PACKAGE.

Q4: Does RIC Package have product quality guarantee?

A: Prime quality tinplate are used with automatic inspection machine matching,also has different quality certifications for each product.

Q5: What can you help if there is quality problem at our warehouse?

A: For products with quality problems, we have a complete claim agreement.

Q6: How’s your payment term?

A: 30% deposit before production and 70% balance upon shipment.
The most common way to pay us is by T/T. L/C at sight is also acceptable.

 

FAQs for Product

Q1: Do you have Quality inspection certificate?

Special inspection certification can be provided according to your requirement,

Q2: What should I provide if I want my own printing?

A: Usually you can provide us information either the two ways listed below:
1. packaging picture can be sent for our reference.
2. layout or 3D drawing of printing or design.
Q3: Can you provide free samples?

A: Samples are free for our cooperated customers,of course provide free samples to our new customer which freight needs to be paid,will return freight after signed sales contract.

Q4: Can you help us customized molds 100% same with our drawing and sample?

A: We need to make new molds for your own size, and this will cause tooling cost but it can be refunded after order qty reach a certain qty what we required.
Q5: Can you provide chucks?

A: Almost all chucks can be provided free of charge, and special chuck can be communicated separately.

Q6: Can you provide customized printing and coating?

A: Yes, printing and coating customization are available; printing samples , provided before ordering available.

 

FAQs for Shipment

Q1: How are the goods delivered to me? What is your term of delivery?                      

A:For small quantity,could use DHL/Fedex/TNT to send to you;for big quantity,we suggest sea shipment delivery. For any urgent goods,you could choose air transport.
FOB/CIF/CFR are our normal delivery term.

Q2: How long is the production time?

A: 5 days ready for shipment if stock available; 20 to 35days for new production orders depending on your quantity.

Q3: Can we have our special packing and label?

A: Customized packing method and label details are accepted; Our normal + packing by brown bags or cartons, fixed on fumigation wooden pallets.

Q4: Can we inspect goods before shipment?

A:Yes,pictures of products,packing and loading will be provided each shipment. Besides,we welcome inspection by your own people or Third Party Inspection Company.

Q5: Do you work with long-term or yearly contract?
A: Yes,we welcome long term contract including 6 months or 1 year period,we can fix price and arrange partial shipment according to your requirements.

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